How do I pay for my order?

We can only accept payment by Visa Card or MasterCard Credit Card from customers outside the UK, or additionally by Debit Card if they live within the UK. Transactions are conducted via our Secure Server. This means your card details are encrypted before being sent to us and fully protects any confidential information from prying eyes.

We also accept payment for telephone orders by cheque, postal order or bankers draft. Goods will not be dispatched until cheques have cleared.

Is my online payment safe?

Yes. All transactions to the Health Emporium website are encrypted to a Secure Server before being sent to us.

We do not store or share financial information with third parties.

When will my order be sent to me?

We will always try to dispatch your goods within 48 hours of receipt of order, assuming we have the item/s in stock. Some of the items shown may not be in stock so we do urge you to check before if its an item that is out of stock everywhere else. Delivery to UK addresses is usually the next day and overseas addresses between 2 to 5 days later. Please allow more time for delivery at busy periods like Christmas. If your item is not in stock, we will send you and email with the expected delivery date. We are not responsible for any customs charges levied on international orders or from any delays caused due to customs inspections.

How do I make a complaint?

In the event that you have a complaint, please e-mail us at with the details and we will investigate the matter for you. We endeavour to respond to all complaints within 5 working days.

How do I contact you?

The easiest way is to e-mail us at Alternatively you can write, phone or fax us at the address below.

VAT NO 880417617

TERMS & CONDITIONS

1. About Us

Health Emporium Ltd (Company Number 05783829) is a company registered in England and Wales.

Trading Address:

Health Emporium Ltd
16A High Street
Hitchin
Hertfordshire
SG5 1AT
United Kingdom

Telephone: 01462 436881
Email: info@health-emporium.co.uk

Health Emporium supplies vitamins, minerals, food supplements, homeopathic remedies, natural health products, skincare products, health foods and related wellness products.

2. Orders

By placing an order through our website, you confirm that:

• You are at least 18 years of age.
• The information you provide is accurate and complete.
• You are authorised to use the payment method supplied.

All orders are subject to acceptance and availability.

An order acknowledgement email does not constitute acceptance of your order. A contract is formed only when your goods are dispatched.

3. Product Information

We make every effort to ensure that product descriptions, images and prices are accurate.

However:

• Product packaging may vary from images shown.
• Manufacturers may alter ingredients, packaging or specifications without notice.
• Product information is provided for general information purposes only.
• Information on this website is not intended to diagnose, treat, cure or prevent any disease.
• Customers should seek professional advice where appropriate.

4. Pricing

All prices are shown in Pounds Sterling (£) and include VAT where applicable.

We reserve the right to change prices without notice.

If a pricing error is discovered after an order has been placed, we reserve the right to cancel the order and issue a full refund or offer the customer the option to proceed at the correct price.

5. Payment

Payment must be made in full before goods are dispatched.

We accept payment methods displayed on our website at the time of purchase.

6. Delivery

We aim to dispatch in-stock items within 1–2 working days.

Delivery times are estimates only and are not guaranteed.

We shall not be liable for delays caused by:

• Couriers
• Customs authorities
• Weather conditions
• Supply chain disruptions
• Events outside our reasonable control

Risk in the goods passes to the customer upon delivery.

7. Returns & Refunds

If you are purchasing as a consumer, you may return unopened goods within 14 days of receipt.

To qualify for a refund:

• Goods must be unopened.
• Goods must be unused.
• Goods must be in their original packaging.
• Goods must be in a resalable condition.

For health, hygiene and safety reasons, we cannot accept returns of:

• Opened supplements
• Opened food products
• Opened cosmetics or personal care products
• Opened homeopathic remedies
• Personalised or special-order items
• Perishable goods

Return postage costs are the responsibility of the customer unless the goods are faulty or supplied incorrectly.

8. Faulty or Incorrect Goods

If you receive goods that are faulty, damaged or incorrect, please contact us as soon as possible at:

info@health-emporium.co.uk

We may offer a replacement, repair or refund in accordance with your statutory rights.

9. Limitation of Liability

Nothing in these Terms excludes liability where such exclusion would be unlawful.

To the fullest extent permitted by law, Health Emporium shall not be liable for:

• Loss of profits
• Loss of business
• Loss of revenue
• Loss of opportunity
• Indirect or consequential losses

Our maximum liability shall not exceed the purchase price paid for the goods concerned.

10. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Pandemics
• Strikes
• Transport disruptions
• Government action
• Supply chain interruptions

11. Privacy

We process personal information in accordance with our Privacy Policy.

By using our website, you consent to such processing and confirm that all information supplied by you is accurate.

12. Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising from these Terms.

HEALTH EMPORIUM TERMS & CONDITIONS

Last Updated: June 2026

1. About Us

Health Emporium Ltd (Company Number 05783829) is a company registered in England and Wales.

Trading Address:

Health Emporium Ltd
16A High Street
Hitchin
Hertfordshire
SG5 1AT
United Kingdom

Telephone: 01462 436881

Email: info@health-emporium.co.uk

These Terms and Conditions govern the sale of products through the Health Emporium website.

2. Orders

By placing an order through our website, you confirm that:

• You are at least 18 years of age.
• The information you provide is accurate and complete.
• You are authorised to use the payment method supplied.

All orders are subject to acceptance and availability.

An order acknowledgement email does not constitute acceptance of your order. A contract is formed only when we dispatch the goods.

We reserve the right to refuse or cancel any order at our discretion.

3. Product Information

We make every effort to ensure that product descriptions, images, ingredients and prices are accurate.

However:

• Product packaging may vary from images shown.
• Manufacturers may alter ingredients, packaging or specifications without notice.
• Product information is supplied by manufacturers and distributors.
• We cannot guarantee that all information is complete, current or error-free at all times.

Customers should always read product labels and instructions before use.

4. Health Disclaimer

Health Emporium supplies vitamins, minerals, food supplements, homeopathic remedies, natural health products, skincare products and health foods.

Information provided on this website is for general information purposes only and is not intended to diagnose, treat, cure or prevent any disease.

Customers should consult a qualified healthcare professional before taking any supplement, particularly if they are pregnant, breastfeeding, taking medication or have a medical condition.

Health Emporium does not provide medical advice and accepts no responsibility for the misuse of products purchased from this website.

5. Pricing & Payment

All prices are displayed in Pounds Sterling (£) and include VAT where applicable.

We reserve the right to amend prices without notice.

If a pricing error is discovered after an order has been placed, we reserve the right to cancel the order and issue a full refund or offer the customer the option to proceed at the correct price.

Payment must be received in full before goods are dispatched.

6. Delivery

We aim to dispatch in-stock items within 1–2 working days.

Delivery times are estimates only and are not guaranteed.

Health Emporium shall not be liable for delays caused by:

• Courier services
• Customs authorities
• Adverse weather
• Supply chain disruptions
• Events beyond our reasonable control

Risk in the goods passes to the customer upon delivery.

7. International Orders

Customers ordering outside the United Kingdom are responsible for ensuring that products may legally be imported into their destination country.

Health Emporium cannot guarantee that products comply with regulations in every country and accepts no responsibility for customs delays, import restrictions, duties, taxes or confiscation by local authorities.

Any customs duties, taxes, clearance fees or import charges are the responsibility of the customer.

8. Returns & Refunds

Consumers may return unopened goods within 14 days of receipt.

To qualify for a refund:

• Goods must be unopened.
• Goods must be unused.
• Goods must be in their original packaging.
• Goods must be in a resalable condition.

For hygiene, safety and quality reasons, we cannot accept returns of:

• Opened supplements
• Opened food products
• Opened cosmetics
• Opened personal care products
• Opened homeopathic remedies
• Personalised or special-order items
• Perishable goods

Return postage costs are the responsibility of the customer unless goods are faulty or supplied incorrectly.

Refunds will be processed using the original payment method.

9. Faulty, Damaged or Incorrect Goods

If you receive goods that are faulty, damaged or incorrect, please contact us as soon as possible at:

info@health-emporium.co.uk

We may request photographs of the goods before offering a replacement, refund or other remedy.

Your statutory rights are not affected.

10. Website Use

The content of this website is provided for general information purposes only.

We make reasonable efforts to keep information accurate and up to date but do not guarantee that all content is complete, accurate or current.

Health Emporium accepts no liability arising from reliance upon information published on this website.

Users are responsible for ensuring that any products purchased are suitable for their intended use.

11. Limitation of Liability

Nothing in these Terms excludes liability where such exclusion would be unlawful.

To the fullest extent permitted by law, Health Emporium shall not be liable for:

• Loss of profits
• Loss of business
• Loss of revenue
• Loss of opportunity
• Indirect or consequential losses

Our total liability shall not exceed the purchase price paid for the goods concerned.

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Pandemics
• Strikes
• Transport disruptions
• Government action
• Supply shortages

13. Privacy

We process personal information in accordance with our Privacy Policy.

By using our website, you consent to such processing and confirm that all information supplied by you is accurate.

14. Complaints

If you are dissatisfied with any aspect of our service, please contact us:

Email: info@health-emporium.co.uk

Telephone: 01462 436881

We aim to resolve all complaints fairly, promptly and professionally.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.