Terms of service

How do I pay for my order?

We can only accept payment by Visa Card or MasterCard Credit Card from customers outside the UK, or additionally by Debit Card if they live within the UK. Transactions are conducted via our Secure Server. This means your card details are encrypted before being sent to us and fully protects any confidential information from prying eyes.

We also accept payment for telephone orders by cheque, postal order or bankers draft. Goods will not be dispatched until cheques have cleared.

Is my online payment safe?

Yes. All transactions to the Health Emporium website are encrypted to a Secure Server before being sent to us.

We do not store or share financial information with third parties.

When will my order be sent to me?

We will always try to dispatch your goods within 48 hours of receipt of order, assuming we have the item/s in stock. Some of the items shown may not be in stock so we do urge you to check before if its an item that is out of stock everywhere else. Delivery to UK addresses is usually the next day and overseas addresses between 2 to 5 days later. Please allow more time for delivery at busy periods like Christmas. If your item is not in stock, we will send you and email with the expected delivery date. We are not responsible for any customs charges levied on international orders or from any delays caused due to customs inspections.

How do I make a complaint?

In the event that you have a complaint, please e-mail us at with the details and we will investigate the matter for you. We endeavour to respond to all complaints within 5 working days.

How do I contact you?

The easiest way is to e-mail us at Alternatively you can write, phone or fax us at the address below.

Who and where is Health Emporium?
Telephone 01462 436881
Email: info@health-emporium.co.uk

Address:
Health Emporium
16a High Street
Hitchin
Hertfordshire
SG5 1AT
UK