Frequently Asked Questions
How do I order from the Health Emporium website?
Simply follow the steps on the screen. You can add the items you require to your Shopping Basket and when you have finished shopping move on to the Checkout where your details and method of payment will be recorded. You can check the Shopping Basket at any time to check what you have bought, without disrupting your sale.
What if I don't want to order online?
We realise that not everyone is comfortable with online shopping. We therefore also accept telephone orders. Just phone 01462 436881. You may reach our answer phone but leave your details and we will get back to you promptly.
What about Delivery Charges?
Delivery charges are per order and vary according to destination. All orders will be sent by 1 st class Royal Mail or Airmail.
Delivery to: UK Free deliveries over £40.00
Europe £3.95
Other countries £5.95
Delivery charges will be added at checkout.
How do I pay for my order?
We can only accept payment by Visa Card or MasterCard Credit Card from customers outside the UK, or additionally by Debit Card if they live within the UK. Transactions are conducted via our Secure Server. This means your card details are encrypted before being sent to us and fully protects any confidential information from prying eyes.
Please note that neither Credit nor Debit Card transactions are processed until we have dispatched your order in full.
We also accept payment for telephone orders by cheque, postal order or bankers draft. Goods will not be dispatched until cheques have cleared.
Is my online payment safe?
Yes. All transactions to the Health Emporium website are encrypted to a Secure Server before being sent to us.
When will my order be sent to me?
We will always try to dispatch your goods within 48 hours of receipt of order, assuming we have the item/s in stock. Delivery to UK addresses is usually the next day and overseas addresses between 2 to 5 days later. Please allow more time for delivery at busy periods like Christmas. If your item is not in stock, we will send you and email with the expected delivery date.
How do I make a complaint?
In the event that you have a complaint, please e-mail us at with the details and we will investigate the matter for you. We endeavour to respond to all complaints within 5 working days.
How do I contact you?
The easiest way is to e-mail us at Alternatively you can write, phone or fax us at the address below.
Who and where is Health Emporium?
Telephone: |
01462 436881 |
| Fax | 01462 423259 |
Email: |
|
Address: |
Health Emporium 16a High Street |
Company Registration No. |
05783829 |
Is my information safe with you?
Absolutely. Any information supplied to us remains private and is not divulged to any third party. We do not sell or share any data we collect.
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